Privacy Policy

1. Our Role and Scope

Metrics Business Systems (ABN 87 621 446 795), operating as MetricsPOS, provides Point of Sale (POS) software, Kitchen Display Systems (KDS), online ordering platforms, and related hospitality technology solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your business ("Personal Information"). The types of information we collect include:

• Account and Business Information: When you register for MetricsPOS, we collect your name, business name, email address, phone number, physical address, and ABN.
• Financial and Billing Data: To process your monthly subscription, we or our third-party payment processors collect billing details, such as credit card information and billing addresses.
• Operational Data: Information you input into our system to run your business, such as menu items, inventory, employee names (for staff accounts), and customer databases (if you use our CRM or loyalty features).
• End-Customer Data: When your customers interact with our online ordering storefronts, self-service kiosks, or digital receipts, we may collect their names, contact details, and payment information on your behalf.
• Device and Usage Data: We automatically collect technical data when you use our website or POS terminals, including IP addresses, browser types, operating systems, hardware identifiers (for POS terminals and scales), and interaction logs.

3. How We Collect Information

We collect personal information in a variety of ways, including:

• Directly from you: When you create an account, request support, book a demo, or purchase hardware.
• Automatically: Through cookies, web beacons, and telemetry data from our POS software to monitor system performance and usage.
• From Third Parties: From integrated payment gateways, hardware partners, or marketing platforms.

4. How We Use Your Information

We use the information we collect for the following business purposes:

• To Provide and Maintain Services: Setting up your POS system, processing transactions, and managing your monthly billing cycle.
• To Improve Our Software: Analyzing usage trends, troubleshooting bugs, and developing new features (such as KDS updates or new hardware integrations).
• To Communicate With You: Sending important service updates, security alerts, and technical support responses.
• For Marketing: With your consent, sending you promotional materials or offers regarding our Services. You can opt out of these at any time.
• For Compliance: Fulfilling our legal obligations and enforcing our Terms and Conditions.

5. Disclosure of Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, such as cloud hosting providers (e.g., AWS, Google Cloud), payment gateways, and email delivery services.
• Legal Obligations: If required by law, subpoena, or court order, or to protect the rights, property, or safety of MetricsPOS, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

6. Security of Your Data

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Accessing and Correcting Your Information

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, or incomplete. You can update your account details directly within the MetricsPOS dashboard. For other requests, please contact us using the details below.

8. End-Customer Privacy

If you use MetricsPOS to collect data from your own customers (e.g., through loyalty programs or online ordering), you are responsible for ensuring you have the appropriate consent and a privacy policy in place that complies with the APPs. We process this data solely as a service provider on your behalf.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

10. Contact Us & Complaints

If you have questions about this Privacy Policy, wish to access your data, or want to lodge a complaint regarding how we have handled your personal information, please contact us at: